Mend, an Orlando-based healthcare startup, has pivoted in an attempt to further their goal of modernizing the healthcare industry. Formerly, Mend ran a “no-wait” clinic in Baldwin Park that coupled with Mend’s telemedicine app which allowed patients to schedule appointments to speak with doctors in non-life threatening situations.
“Healthcare, in terms of modernization, is a decade or two behind,” said Mend founder and CEO, “healthcare is still using paper.”
Last week the Mend clinic saw its last patient, and took their app offline. From here on out Mend will be devoting all of its time and resources to a new web platform that will focus on reducing wait times, patient no-shows, and patient responsibility. Additionally the web platform will function as a scheduling venue for continuing the telemedicine practice. While the Mend clinics are a thing of the past, facilitating telemedicine will remain important to the startup.
Telemedicine provides doctors with an alternative to traditional patient visits allowing for a significant recovery of time. Rather than requiring patients to come in to the office for trivial follow up appointments and non-physical examination, doctors will be able to schedule phone calls or communicate through messaging.
Mend believes that with its upcoming platform, they will be able to increase patient volume per day while improving the overall patient and provider experience.
According to Mend’s data, no-shows can cost doctors up to $150,000 a year. For primary care physicians, no show-rates can range between 10 and 20% even when reminder phone calls are made to patients. By cutting down the number of patients who need to physically see the doctor in person, the Mend platform will improve patient wait times. In addition to the telemedicine function of the platform, Mend will also try to modernize the way they that physicians hold patients responsible for payment.
Now the Mend team is entirely devoted to the development and sales of the platform, which will roll out in February 2016. By the end of the year Mend hopes to have 80 doctors on board. They have not signed any physicians on yet, “but there’s definitely interest,” McBride said.